Code of ethics

CODE OF ETHICS

of the staff of FairPlay Property Management EOOD 

Santa Marina Holiday Village, town of Sozopol

GENERAL PRINCIPLES OF CONDUCT

The work of the FPPM staff is subject to the principles of legality, loyalty, professionalism, responsibility, accountability and avoiding conflicts of interest.

The behaviour of the FPPM staff should not affect the reputation of the organisation. In performing their duties and in their public relations outside the workplace the FPPM employees should behave in a way that does not affect the personal dignity and reputation of the organisation.
The FPPM staff should not breach the decency and should wear clothing appropriate to its service position.

In performing their professional activity FPPM employees should comply with the approved ethical standards and the standards of work and conduct adopted and applied by the company.

TRUST AND RESPECTABILITY

The relationships between the FPPM stuff and those between the employees and customers should be created, build and developed based on honesty, respectability and commitment.
The respect as a whole and the respect of the personality and dignity of the others should be an irrevocable responsibility of each employee.

PRIVACY

The FPPM employees shall not disclose any confidential information about the customers. The confidential information about the customers shall include:

  • Personal data of the customers;
  • Information about the ownership of the customers with regard to the documents of title and the exact address of their properties;
  • Any other information determined in advance by the customer as confidential one.


LOYALTY AND IMPARTIALITY

The employees should perform their duties impartially and fairly. They shall protect and support the legitimate interests of their customers and treat all parties involved fairly and honestly.

EQUALITY

The employees shall respect the principle of equality in their relationships with the customers, regardless of their nationality, race or ethnicity, age, sex, political or other beliefs.

PRIORITY OF THE CUSTOMER INTEREST

The customer interests should have priority over the private interest of each FPPM employee. The FPPM employees should understand and involve in the customer needs.

AVOIDING CONFLICTS OF INTEREST

The FPPM staff should not have financial or other relationships with any external persons or organisations and should neither ask for nor accept gifts, services, money or other benefits, which may affect the performance of their duties.

The FPPM employees should strive to avoid all situations that give rise to conflicts of interest and in case of such should endeavour to stop them and notify their manager.

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